Return & Refund Policy
Last updated: November 15, 2025
At DigiAddaWorld, we strive to ensure your complete satisfaction with our digital products. This Return & Refund Policy outlines the conditions under which refunds may be issued for purchases made on our platform.
30-Day Money-Back Guarantee
We offer a 30-day money-back guarantee on all our digital products. If you're not satisfied with your purchase, you can request a full refund within 30 days of your purchase date.
This guarantee covers:
- Products that don't match their description
- Technical issues that prevent product use
- Missing files or incomplete downloads
- Products that don't work as advertised
Refund Eligibility
You ARE eligible for a refund if:
- The product is significantly different from its description
- The product contains technical errors that prevent its use
- Files are corrupted or incomplete
- You received the wrong product
- The product doesn't work with the specified software/platform
- You request a refund within 30 days of purchase
You are NOT eligible for a refund if:
- You changed your mind after downloading the product
- You purchased the wrong product by mistake (after download)
- You lack the technical skills to use the product
- The refund request is made after 30 days
- You violated our Terms & Conditions
- You've already used the product in a commercial project
How to Request a Refund
To request a refund, please follow these steps:
- Contact Our Support Team
Email us at refunds@digiaddaworld.com with your order number and reason for the refund request.
- Provide Order Details
Include your order number, purchase date, and the email address used for the purchase.
- Explain the Issue
Clearly describe why you're requesting a refund. Screenshots or additional details help us process your request faster.
- Wait for Review
Our team will review your request within 2-3 business days and respond with a decision.
Refund Processing Time
Once your refund is approved:
- Processing: Refunds are processed within 3-5 business days
- Credit/Debit Cards: May take 5-10 business days to appear in your account
- Digital Wallets: Usually instant to 2 business days
- Bank Transfers: May take 7-14 business days
You will receive an email confirmation once your refund has been processed. The refund will be issued to the original payment method used for the purchase.
Partial Refunds
In some cases, we may offer partial refunds if:
- Only part of a bundle is defective
- You've used some but not all features of a product
- The issue is minor and can be partially compensated
Exchanges
We don't offer direct product exchanges. If you purchased the wrong product, you can:
- Request a refund for the incorrect product (if eligible)
- Purchase the correct product separately
Note: Exchanges are only possible if you haven't downloaded the incorrect product.
Important Notes
- Download Access: Once a refund is issued, your access to the product will be revoked
- License Termination: Any license granted for the product will be terminated upon refund
- One-Time Courtesy: Repeated refund requests may be declined
- Promotional Purchases: Products purchased during sales are subject to the same refund policy
Need Help?
If you have any questions about our refund policy or need assistance with a refund request:
Refund Email: refunds@digiaddaworld.com
Support Email: support@digiaddaworld.com
Phone: +1 (555) 123-4567
Business Hours: Monday - Friday, 9:00 AM - 6:00 PM (IST)
Our Commitment
We stand behind the quality of our products. Our 30-day money-back guarantee ensures that you can shop with confidence. If you're not completely satisfied, we'll make it right. Your satisfaction is our priority!